"Moving outside our network area, but still within the UK? It’s possible to be credited back your Early Disconnection Fee. Just provide us with some valid evidence of your new address, we’ll check it and get back to you within 30 days. The value of your Early Disconnection Fee will then be credited to your account. "
It’s ‘possible’ to be credited back, not ‘you will’. Wonder what the criteria are for deciding this? Also ‘we’ll get back to you within 30 days’, so a month, during which time, no doubt they will generate a new bill, including the EDF, and expect you to pay it, otherwise it gets handed over to their world-class debt collection people, who, effectively will ‘send the boys round for a chat’!
“The value of your Early Disconnection Fee will then be credited to your account.”, what account? The person has left and no longer has an account with VM. Suppose that they have already paid the EDF is, say £350 (or whatever) credited to a now dorment account, is it sent as a cheque (quaint, yes I know, stop sniggering at the back).
This really isn’t clear at all as to what the procedure is or how it works in practice.
