casquith
11 months agoJoining in
No Virgin Wall Socket
Hello, we received a quick start package as recommended by virgin media when we entered our address. An engineer was not assigned to install one so we assumed everything we needed was in the box, we received the box yesterday and are disappointed to find that we won’t be able to use it as we don’t have a virgin media wall socket anywhere in the house. We spent two hours trying to get through to customer services yesterday and will keep trying but can someone please advise on the best way for us to get an engineer to fit a socket as soon as possible?