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RESH6119's avatar
RESH6119
Joining in
2 months ago

No Service Since December 24– No Resolution from Virgin Media!

I’m posting here out of sheer frustration after months of unresolved issues with Virgin Media. Our service was cut off on 18th December 24 due to an error by a Virgin Media team installing a new connection at No. 12 on our street. In the process, they damaged our cable, and ever since, repeated attempts to re-pull it have failed due to a poor original installation.  

As it stands, we are without service indefinitely, with no clear resolution or proper communication from Virgin Media. We have spent countless hours chasing answers, only to be met with vague responses, empty promises, and no concrete action. The complete lack of accountability and transparency has made this experience incredibly stressful.  

Despite escalating this issue through the Resolutions Team , we are no closer to a solution. With no other options left, we have now taken the matter to the Ombudsman after exhausting all standard complaint channels.  

Has anyone else experienced this level of service failure? How did you get it resolved? Virgin Media, it’s time to take responsibility and FIX THIS NOW!  

 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 months ago

    Hi RESH6119 

    Welcome to the Community Forums. 

    So sorry to hear of your ongoing issues with fixing the broken cabling for your services. 

    We can certainly take a look on our side to see what has been noted on the account and see if there is any further support we can offer. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.