No Response from Home Movers - money taken from my account.

Question

Hiya!&nbsp;I moved into an unserviceable area so we had to disconnect my virgin media account. No one explained the process of sending proof of moving documents until AFTER our disconnection fee was taken out of my account (£376.12).&nbsp;Ive emailed the mailto:homemovers@virginmediao2.co.uk twice this week with the necessary documentation but haven’t heard anything back. I understand things may take a while, however that’s a huge amount of money that I really need back so I’m hoping someone here can help? Really worried…&nbsp;thank you!&nbsp;

newapollo · Answer

The correct email address is homemovers@virginmedia.co.uk

Matthew_ML · Answer

Hey annaLambert32, thank you for reaching out and a warm welcome to the community, we are sorry to hear about this billing issue.
They can take up to 14 days to reply please do not worry, once they get your email they will sort this out if you have sent the documents in.

annaLambert32 · Answer

Really? The lady on the phone confirmed with me like 3 times that it had o2 in it :/

annaLambert32 · Answer

Is the email homemovers@virginmedia.co.uk or homemovers@virginmediao2.co.uk ????? I was told over the phone it has the o2 in it but now I’m not sure&nbsp;

annaLambert32 · Answer

Also as a suggestion - that email should have an automated response to inform people that an email was received. It’s actually baffling that a huge company like Virgin doesn’t already have that in place.&nbsp;

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No Response from Home Movers - money taken from my account.

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