No Response from Home Movers - money taken from my account.
Hiya! I moved into an unserviceable area so we had to disconnect my virgin media account. No one explained the process of sending proof of moving documents until AFTER our disconnection fee was taken out of my account (£376.12). Ive emailed the mailto:homemovers@virginmediao2.co.uk twice this week with the necessary documentation but haven’t heard anything back. I understand things may take a while, however that’s a huge amount of money that I really need back so I’m hoping someone here can help? Really worried… thank you!No Response from Homemovers
I am due to disconnect on 20/05/2024 I spoke to Virgin Media about the early disconnection fee. They said as I am moving to an area they cannot supply, I won't need to pay the EDF. Part of the message added below. I have since sent them a water bill, and a council tax bill with the new address which they cannot supply. The two emails were sent to homemovers@virginmedia.co.uk as requested. I have had no response and I am quite concerned this EDF is going to be applied. I have spoken to them several times and no one seems to be able confirm if the EDF has been removed. "If you can provide us the required documentation showing your new address within the next 28 days we will apply a credit to your account removing the early disconnection fee. Once you confirm, you will receive an email to your registered email address which will outline all of the details and required documentation you need to provide to us. Upon sending the documentation a correspondence will be sent back to you detailing the next steps. The documents that will be accepted are: Bank Statement Mortgage Information Rental Agreement Driving Licence Insurance Documentation Utility Bill"