No reply from Bereavement Team
Still waiting on a reply to email with a request to change services over to my name upon the death of my mother and amend the services offered. It's been just over a week is it usual for them to take this long?
Forum Discussion
Good morning CalJHarris
Condolences firstly from all at Virgin Media.
Have you called the team on 0800 952 2302?
Or can do this online here - https://www.virginmedia.com/help/billing-and-payments/change-account-holder if you scroll down, there's a form to fill out and send back.
Best wishes.
Hi John
I sent an email over then shortly after I posted this they came back to me and said they had some trouble opening the attachments so I sent those again to them and I'm still waiting to hear back over a week on again!Hello again CalJHarris.
Apologies again as this is not what you need at such a very upsetting time for you and your family.
If we send you a private message to take some details would that be okay?
Once we have the details we can then make direct contact with our bereavement team to take a look and contact you.
If you can check the envelope top right of your screen that would be great.
Regards
Gareth_L
