Forum Discussion

muskyrat's avatar
muskyrat
Just joined
8 hours ago

No Free TV - only promises to arrange

I took up the volt offer based on the free TV yet 3 months later I still haven't received one. I've spent hours on the phone being redirected to the wrong team or given the general enquiries number and promised I'd be contacted within the next 72 hours (twice now). I might start billing for my time!

Anyone else had the same issue - looking at taking advice about breach of contract!

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    6 hours ago

    Hi muskyrat 

    Welcome to the Community Forums. 
    Sorry to hear of your concerns with the welcome gift not being received.

    It can also take up to  42 days from your installation date to receive any welcome gift. 

    Did you order through Virgin Media O2 official site, or was this an offer you accepted through a third-party site, like a price comparison website?