Forum Discussion

Republicmade's avatar
Republicmade
Joining in
3 years ago

No delivery date confirmation

Hi 

I received a pre-contract email, and then a further email confirming order details and that I would receive a delivery date confirmation but I have not received this, chosen delivery date was 23/7/22

Help! 

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  • shaz3567's avatar
    shaz3567
    Settling in
    2 years ago

    Hi,

    I am also have the same issue - delivery date selected as 30/03/2024 but no communication since initial purchase last week - self install bundle.

    My brother was the account holder for the line and has cancelled the broadband as he is moving out.

    I need the internet for work so ideally need this resolving ASAP

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      2 years ago

      Hi shaz3567 

      Thank you for reaching out to us here, welcome to the community.

      I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

      Thank you

      Jon