Forum Discussion

Pete_8's avatar
Pete_8
Joining in
2 months ago

No connection

I took out a new contract on 6th Feb 2025. Hub delivered on 10th. Could not get the hub to connect so called Virgin to explain on 16th. Engineer attended site on 20th and said your contact has been cancelled and they have messed up. He said I will receive a call. Today 22nd Feb still no contact and no connection. Surely this is unfair cancelling a contract for no reason and leaving customer in limbo. When I call they just keep saying have you connected hub properly yet the engineer confirmed on site it is fine. I am lost it's like they just ghosted me. 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi Pete_8 thanks for posting although we're sorry to hear of your concerns raised regarding your installation cancellation. 

    Let us look into this for you so please expect a PM from me to arrive shortly and respond directly when you can!
    Many thanks