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RichG60's avatar
RichG60
Joining in
7 months ago

No Confirmation email received or account number for new account

Hi I've just signed up to VM but I have not received a confirmation email or account number only a text message with pre contract details.

I've checked my spam / junk box but nothing there. 

Any help would be appreciated.

Thank you

4 Replies

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  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    7 months ago

    Hi RichG60 👋

    A warm welcome to our Community Forums and thanks for you post. It's great to have you on board with us. 

    I am sorry to hear you've not received your details.

    I'm going to pop you a PM 📩 now so we can take a closer look into things. 

    Speak soon!

  • RichG60's avatar
    RichG60
    Joining in
    7 months ago

    I've responded but haven't received a response. I appreciate it was the weekend. Whenever you get a chance please can you respond. 

    Thank you

  • RichG60's avatar
    RichG60
    Joining in
    7 months ago

    I still haven't received a response. I responded immediately to the initial PM and then no further correspondence with Virgin.