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Dear Virgin Media Customer Service,
I am writing to express my extreme dissatisfaction with the service I have received since creating an account with Virgin Media two months ago.
When I initially signed up, I explicitly requested a rolling monthly contract. However, II received no response when I contacted Virgin Media about this and, regrettably, had to settle for an 18-month contract against my preference. Despite this inconvenience, I proceeded with the contract in good faith.
Since then, I have encountered numerous issues with accessing my account. Specifically, I have been unable to register my account due to persistent rejection of my password. This issue has persisted for weeks, and despite my attempts to resolve it through your chat support service six weeks ago, the matter remains unresolved.
I find this level of service completely unacceptable. As a paying customer, I expect to be able to access and manage my account without such hindrances. The failure to address this issue promptly reflects poorly on Virgin Media's commitment to customer satisfaction.
I urge you to take immediate action to rectify this situation. I expect a prompt response outlining the steps you will take to resolve the password rejection issue and ensure that I can access my account without further inconvenience. Additionally, I request clarification on why my initial request for a rolling monthly contract was denied and why there has been such a delay in addressing my concerns.
Please consider this email as a formal complaint and prioritise its resolution as a matter of urgency. I trust that you will take the necessary steps to restore my confidence in Virgin Media's service.
Sincerely,