Forum Discussion

Chris1271's avatar
Chris1271
Joining in
8 months ago

No account or area number

I just purchased virgin media and received a contract without account no and area number hence I cant set up an online account. Please help. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    8 months ago

    Hey Chris1271, thank you for reaching out and warm welcome to the community I am so sorry to hear this.

    Normally this comes on all the pre paperwork, I will send you a DM now.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      8 months ago

      Hey ClayClay, thank you for reaching out and I am sorry to hear about this.

      Also a warm welcome, let me send you a DM now.

      • verityp's avatar
        verityp
        Joining in
        8 months ago

        I have the same issue, please can you assist. I received a contract via email a month ago however have had no further emails from Virgin Media confirming set up date etc. I cannot use the phone line as I do not have an account number or area code as the initial email did not provide this.