Forum Discussion

tpmchugh's avatar
tpmchugh
On our wavelength
2 days ago

No access to my account

Ever since virgin started asking us to use 3rd party emails I have been unable to access my primary account. Obviously I did something wrong at the time but now I can only access my secondary account. Can this be reversed in any way

2 Replies

  • Hi tpmchugh 👋.

    Thanks for reaching out to us, sorry to hear of the issues you are having with accessing your emails. Could you please log into your account and head for Emails and begin the process of generating a more secure password, this should unlock and gain access back to your emails. Should this not work please come back to us and let us know. 

    Sabrina

  • tpmchugh's avatar
    tpmchugh
    On our wavelength

    My problem is not the emails, its accessing my virgin media primary account. No matter what i do, i only get into the secondary account.