Forum Discussion

tombird1992's avatar
tombird1992
Joining in
2 years ago

New user, can't verify email address

Hi,

As per some other users on this forum - I cannot verify my email address to create my online account to go with my new broadband service.

The email arrives in a minute or so, but when I click on the link to verify it says "The email sent to the below address has now expired". I have tried this many times now.

Any help appreciated.

  • Akua_A's avatar
    Akua_A
    Forum Team
    2 years ago

    Hi tombird1992 

    Welcome to our community forums and thank you for your first post.

    Sorry to hear you are having issues verifying your account. We can understand the frustration caused. To best look into this, I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,