new to virgin
joined virgin 3 months ago still not received account number or area code
have not heard anything from them no welcome pack with details
how can i fix this thank you for help
Forum Discussion
If you have a monthly bill email the a/c + area code are on that.
Hi Peteonline1945 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry you haven't heard anything in this regard 😔
Advice on where to find your account number and area reference can be found in this article here. Please refer to the "FAQs" section.
If none of the suggestions are proving fruitful, please pop back to us at your earliest convenience.
Thank you for your support Client62 👍
Regards,
DanielThanks for your message have looked on where you said have not had anything from virgin no invoice or welcoming email nothing its like not having an account but still getting broadband.
Hi Peteonline1945,
Thanks for coming back to us on this one. We'll need to take a look at this a little closer for you but in order to do that I'll need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
