New security procedure, now I'm unable to login to virgin media

Hi OAFAAF 

Welcome back to our forums, and sorry to hear you are having issues accessing your online account. We can understand the frustration caused, and we want to best help. We can confirm we have made changes to how you log in as seen here. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

HI 

Just been reading this and followed the link to here.

It has answered all my questions and I don't need to bother VM any more.

For me it is pointless  to link VM  and O2, so I won't be doing it. Later when it all gets merged as promised (and the best of very good luck with that one :-) :-) :-)  ) I shall be able to continue as before. And, just by using the passkey instead of passwords. 

Thank you for the explanation. I'm sure many customers will feel more at ease now.

It would be a good idea (and would save the helpers here a lot of hassle) if you would publish that information prominently for all to see. 

Cheers and thanks :-)

Me again !!

I said I did not want anything with O2, but on trying to get into my VM account, I found all I needed to do was to use again the passkey I used to e access VM my email recently. I had no trouble with that and I'm set up.

Now, I can do everything VM but still keep off O2.

I would strongly suggest you put the info from the above link you gave into a prominent place for all to see. Mind you, if you really want the hassle of answering what seems to be a never-ending queue of people with the same problem, then don't publish it.

Thank you for your help and the explanation - it's good to see a satisfactory result.

Cheers :-)

Please can you post the link

Thanks

Hi NeilLondon99 thanks for your reply.

The link can be found here, hope this helps.

Many thanks

Hi Tom,

Unfortunately, the link didn't help. I have a My Virgin Media (MVM) account and nothing to do with O2. I have created a Virgin Media O2 account using my gmail address, but when I go to link MVM account to O2, all I get is your MVM account is registered to an old tesco.net address I originally used, but of course tesco.net does not exist anymore, so I cannot authorise or verify the linking.

Very frustrasting, as I have raised this problem (and I'm not the only person) with Virgin a number of times since this began over a week ago, but am just getting nowhere and feel let down by the lack of guidance from Virgin.

All I want to do is link MVM account to O2, but cannot because access to tesco.net is not possible. Can't see why this is difficult to understand and think Virgin should do the linking internally. As things stand, I cannot check my account to see if there are any good deals or watch Sky Sports app on the go, poor really.

I hope I didn't mislead you, Tom, but in my case it was so easy and straighforward, because my emails are current ones. I think I would have been in the same difficulty as you found, if I had used my blueyonder email. That was the one I registered with VM when I joined and there is no way (yet) that it can be deleted.

I did, however, get into my VM account and change the blueyonder contact address to my present email, which I bought from ionos and that seemed to be my salvation. Maybe you can change your email contact address if and when you get into your account?

I've re-read you post and it does seem your account is showing that you have your original Tesco email that you initially registered on joining VM. I might, just maybe, perhaps, have offered you a solution, but if only you can get into your account and amend the contact addy to a current email. A team member might be able to help you when they pick up these posts ?

Good luck.

Cheers