Forum Discussion

chrisyyw's avatar
chrisyyw
Tuning in
10 months ago

New order - missing character from first name

I ordered VM Broadband, TV and Phone services yesterday as a new customer.

My pre contract information came through, all details correct.

I have since received various communication by email from Virgin regarding my installation etc and the final character of my first name is missing. It should be Christopher not Christophe.

I wasn't too concerned until my direct details came through and the R is missing off those too.

I don't particularly want to be credit checked with the wrong name.

 

I have tried to change my name on my Virgin online account and it says max 10 characters - which I am guessing is where this issue has originated from on Virgin's internal systems.

 

Can someone take a look at this please?

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Hello Christopher.

    Thank you for choosing to join us, It's great to have you on board.

    We're happy to confirm everything is okay for you from here, If you can send us a DM when you get a spare minute that would be great.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    10 months ago

    Thanks for your time over the last day chrisyyw.

    It's been a pleasure getting everything cleared up for you and putting your mind at rest.

    If you need anything else, you know where we are.

    Gareth_L