Forum Discussion

mclark1515's avatar
mclark1515
Joining in
24 days ago

New order - cannot track

Hello

Yesterday I ordered tv and broadband with Virgin and received text messages to track my order etc. I cannot track my order as I’ve not received an email containing my account number. Is it possible to help me with this?

Thanks 

 

[mod - title edited for clarity]

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    23 days ago

    Hi mclark1515,

    Thanks for your message and welcome to our community.

    The contract email should come through within 24 hours of the order being made. We'd recommend to check any junk or spam folders for this also. 

    I'll pop you a private message now. If you still haven't received the email, please respond to me there and I can help further. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.