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Ian13802's avatar
Ian13802
Joining in
22 days ago

new deal not showing on account

I agreed a new contract on Wednesday and it isn't showing in my account yet. I have also only received the pre-contract to date. 

Just wondering how long it takes to show up?

Thanks

Ian

 

[mod - title edited for clarity]

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    22 days ago

    Hi Ian13802 👋.

    Thanks for reaching out to us and welcome to the Community Forums, when you signed up for your new contract does it involve a delivery of any new equipment or software, perhaps a forwarding date of when it's to become active from? If so this can delay the contract documents to be sent as they will only be sent out upon the activation of any new services that are an upgrade that may involve equipment or active from a later date.

    Please let us know. 

    Sabrina

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        22 days ago

        Thanks for getting back to me Ian13802, we would need to bring you in for a private message so that we can look into this. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina