Forum Discussion

omeredith's avatar
omeredith
Tuning in
2 years ago

New Customer/Install - Account Information Blank

Hi There,

I've recently had Virgin Fibre (XGS-PON) installed with the 1Gig package, however, when I got onto my account everything seems to be blank. I cannot view what package I have, or view any bill/billing information (when I originally could). When I login with the My Virgin app as well it still tells me that I have no service installed etc. I've also been hoping to claim a Wi-fi Pod as I'm on the Gig1 package, but alas I cannot see or add anything onto my account as it says nothing is active/installed.

Thanks!

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey omeredith,

    Welcome to the Community Forums and thanks for the post.

    Sorry that you have been having issues since you have signed up for us, given you have mentioned your are one of our XGS-PON customers, these issues are handled by a dedicated ringfence team, if you phone us on 0345 454 1111 then you will be automatically placed through to someone who can assist with both your online account and looking into getting your a WIFI Pod.

    Joe