New Customer unable to access my account.
I have been through customer support twice now and both times, I have been promised it will be fixed, I have had a broadband account for two weeks, and have not had access to my account.
Ive been able to set up and link my O2 account but when i try to link to do this for the Virgin media account, i get the following message
We’ve found your Virgin Media account
However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.
If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.
We’ll then send an email to that email address to approve the transfer.
I dont have an email address set up with Virgin.
This is the last time I will reach out for help before, I cancel my account.
I was promised it would be fixed in 5 days and then in 3 days, I am a very unhappy customer.