Forum Discussion

Rmess's avatar
Rmess
Settling in
26 days ago

New Customer unable to access my account.

I have been through customer support twice now and both times, I have been promised it will be fixed, I have had a broadband account for two weeks, and have not had access to my account.

Ive been able to set up and link my O2 account but when i try to link to do this for the Virgin media account, i get the following message

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

I dont have an email address set up with Virgin.

This is the last time I will reach out for help before, I cancel my account.

I was promised it would be fixed in 5 days and then in 3 days, I am a very unhappy customer.

2 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    26 days ago

    Hello Rmess,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment. 

    Had you been able to register your Virgin Media online account before this was changed to include a Virgin Media 02 ID?

    Kind Regards,

    Steven_L

    • Rmess's avatar
      Rmess
      Settling in
      18 days ago

      I was able to fix this via the use of Google, and advice from others, VM were actually incapable of assisting me.