New customer trying to link accounts

Question

Similar to so many people, I've set up a vm02 account but when I try to link a new Virgin Media account to it using my same email address I get the following message...

We’ve found your Virgin Media account

However, this account is linked to an email address that’s different to the one on your Virgin Media O2 ID.

If you’d like to continue and link your Virgin Media account to your Virgin Media O2 ID, please confirm the full email address your Virgin Media account is currently registered to.

We’ll then send an email to that email address to approve the transfer.

I've always used the same email address, so I have no idea what this other one they have on their system is. I can find any way to get any kind of support and getting to the point of sending it all back!

Any suggestions?

Lee_R · Answer

Hi richard1977, thanks for posting and welcome to our community.
Sorry to hear that you're currently unable to link your online accounts. And for any inconvenience this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R

richard1977 · Answer

This is still ongoing, very poor customer support and currently deciding whether to cancel.

Matthew_ML · Answer

Hey Richard1977, thank you for reaching out and we are so sorry to hear about the account issue being linked.
Please try and use the Bing browser to link these accounts together, this should work.

zedekiel · Answer

https://community.virginmedia.com/discussions/ManageAccountCable/solution-to-vm-linking-problem/5655949/replies/5656101

Forum Discussion

New customer trying to link accounts

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