Forum Discussion

Saif2001's avatar
Saif2001
Joining in
8 months ago

New Customer, Account number not received

Hi, there so I’m a new VM customer and I received my kit yesterday but I haven’t received my welcome email, so I don’t know my account number or area reference number? 
I ordered my kit on the 1st of August but theres been no email or anything, 

I would appreciate it if you could take a look. 
Thank you 

  • Zach_R's avatar
    Zach_R
    Forum Team
    8 months ago

    Hi Saif2001,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you've not got your account number or area reference number yet. Do you have any documentation at all regarding the bundle you've taken out with us? You should find it detailed there. It'd also be worth checking your spam/junk folder in case it's gone there by mistake.

    Thanks,
     

    • Saif2001's avatar
      Saif2001
      Joining in
      8 months ago

      Yes thank you for your reply, 

      I’ve checked my spam and bin folder theres nothing there, the only documentation I’ve received is the pre-contract document, even though both account number or area reference are blank in that contract information sheet. 

      • Zach_R's avatar
        Zach_R
        Forum Team
        8 months ago

        Hi Saif2001,

        Thank you for taking a look. It's a shame to hear that the information you need isn't there.

        I'm going to send you a private message in a few moments so we can assist further. Please respond to this when you can and we'll go from there.

        Thanks,
         

  • Saif2001's avatar
    Saif2001
    Joining in
    8 months ago

    Hi, there so I’m a new VM customer and I received my kit yesterday but I haven’t received my welcome email, so I don’t know my account number or area reference number? 
    I ordered my kit on the 1st of August but theres been no email or anything, 

    I would appreciate it if you could take a look. 
    Thank you