New Customer - Can't link Account

Question

Good evening,I am unable to link my Virgin Media O2 ID with my Virgin Account, and access E-Billing.I am told "We've found your Virgin Media account"&nbsp; but it is registered to another email address?This isn't right?&nbsp; Im a new customer.Despite this, I have tried all of my email addresses and nothing is working.&nbsp; Why is this happening?I have been a customer in the past, so maybe its due to this?Can i raise a ticket please to resolve this issue please?&nbsp; Not having access to billing information is a bit of a dealbreaker unfortunatley.Many Thanks

zedekiel · Answer

https://community.virginmedia.com/discussions/ManageAccountCable/solution-to-vm-linking-problem/5655949

KF3138 · Answer

Apparently you can’t link your account until your virgin media is up and running, even though they keep sending you emails telling you to!! &nbsp;

Tom_W1 · Answer

Hi ZLeannea thanks for posting although we're sorry to hear of the concerns you've raised here.
As you've mentioned, if you are a new customer then you won't be able to link your account yet so apologies for this.
If you do need support once your account is active, please let us know.

Rooney21up · Answer

Mine is active but still won’t link

Forum Discussion

New Customer - Can't link Account

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