New customer - cannot link account as email is wrong

If you’re having issues signing in to Virgin Media Mail, it could be because you’ve changed your Virgin Media O2 ID sign in details to something other than your Virgin Media Mail email address. If you’ve done this, sign in to Virgin Media Mail with the email you’ve used for your Virgin Media O2 ID. For example, if we gave you the username anexample@virginmedia.com, and you changed this to anexample@gmail.com in your online account settings, you’ll need to use the second email address to sign in to your anexample@virginmedia.com inbox.

If you use an email client, you need to use your Virgin Media Mail email address as the username, and your separate Virgin Media Mail app password. You can manage your email app password by signing in to My Virgin Media with your Virgin Media O2 ID, heading to Account settings, and
then ID settings.

As this app password is separate from your Virgin Media O2 sign in details for Virgin Media and O2 websites (or any Virgin Media apps), this won’t affect your My Virgin Media O2 password. So, if you check your Virgin Media Mail emails through My Virgin Media O2 or at mail.virginmedia.com, you'll still only need your My Virgin Media O2 password, if you have one.

Using bookmark or favourite to access Virgin Media Mail? If you use Virgin Media Mail regularly you may have saved the page to your web browser. We recommend accessing Virgin Media Mail from My Virgin Media, as this also provides links to our other services and information about your Virgin Media account. To do this:

• Go to My Virgin Media
• Tap sign In and enter your Virgin Media O2 ID – remember these may not be the same as the details you use for Virgin Media Mail
• Once you’ve signed in to My Virgin Media, navigate down to Quick links and tap on Virgin Media Mail to go to your email inbox

Same problem so can't check an oddly high bill...

Sorry to hear that Crazyere, can you elaborate on what you have tried and what happens when you try to set it up? If this is an issue registering or setting up the VMO2 ID?

Same issue and unfortunately nothing on the list fixed it 

Hello Coffeegrind

We're sorry to hear of the issues experienced with linking your Virgin Media and O2 accounts, we appreciate you raising this via the forums and welcome to the community.

As you're aware, we're in the process of aligning the login details for customers with both Virgin Media and O2 accounts. We have set up a help page here with guidance for the different issues experienced. 

Take a look over the list and let us know if it helps resolve your issue.