Forum Discussion

stace03's avatar
stace03
Joining in
4 months ago

New Customer - Cannot create My Virgin Media Account

i am having this issue as well. i have only had this service for 1 month. i have not been able to set up an account i didnt even have a welcome email with my account number on its taken me to have to live chat to get that sorted. i have an IT ticket for this matter but this should not be this difficult to set up and it should be straight forward so you can mange your account from day one. 

2 Replies

  • Tashad83's avatar
    Tashad83
    Joining in
    4 months ago

    This is so much more difficult then it needs to be and no one is answering 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello stace03 and thanks for getting n touch with us here on the forums. 

    Have you been able to find your account details to attempt to create your account, or do you need those details confirmed?

    Kind Regards,

    Steven_L