Forum Discussion

DrorFeldberg's avatar
DrorFeldberg
Settling in
2 months ago

New customer - cannot connect VMo2 to my Virgin Media account

I tried to connect my VM02 accout to my new Virgin Media account yesterday.

I've provided my last name, Account number, and Area reference as I was mentioned in the email and got a message that my email address is not the same in both accounts and was asked to input my email again. After rechecking the email repeatedly, I ran out of attempts. Now it seems to be locked out and I'm getting the below message.

Can someone please take a look at this? I need to change my broadband installation date, but I cannot access the account.

We can’t find your Virgin Media account.
As you’ve made too many attempts, please try again tomorrow (from midnight tonight).
Remember to check your details, as you’ll need to enter them exactly as they appear on your bill.
If you need help, contact us to chat to our team.

3 Replies

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello DrorFeldberg

     

    Sorry to hear of the problems setting up your VMO2 ID, we appreciate you taking the time to raise this via the forums.

     

    We aren't able to change the email address via the forums so you would need to speak to the team to get this checked and verified, in regards to the installation and changing the date you can speak to the dedicated Install Team on 0800 052 1734.

    • DrorFeldberg's avatar
      DrorFeldberg
      Settling in
      2 months ago

      How can I change the email in the VM02 account or in the Virgin Media account so they can be synced?

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 months ago

        Hi DrorFeldberg thanks for your reply.

        If you're unable to sign in, you wouldn't be able to update the email address registered for security purposes.

        Once it resets, you'll be able to try again so would you like to try and do this again to see if it works for you?