Forum Discussion

Pilotatsea66's avatar
Pilotatsea66
Just joined
3 hours ago

New Contract

I recently objected to the huge increase in my monthly payment and was offered a different deal which provided incremental increases over two years which I accepted. I then received an email providing me with details of my new contract which was completely different to that agreed.

I have tried every means to contact you and needed to talk on the phone to an agent but found this impossible to do. You have my contact details mobile and land line ...if you cannot confirm that you can correct this error then please call me to discuss. I am thinking of leaving you not least of all because of  appaling poor communication but also trying to have me accept a 26% uplift in monthly payments.

Please respond.............

 

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    57 seconds ago

    Hi Pilotatsea66 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with your renewal deal not being as described. 

    Just to confirm, on all our packages, there will be an April price rise of £3.50 each April. Are these the incremental increases you're referring to? We do not offer deals where the packages would increase each month over 2 years. 

    Is it that the price of the monthly amount is wrong compared to what you agreed, or is it something to do with the discounts applied?