New Contract

Question

I recently objected to the huge increase in my monthly payment and was offered a different deal which provided incremental increases over two years which I accepted. I then received an email providing me with details of my new contract which was completely different to that agreed.

I have tried every means to contact you and needed to talk on the phone to an agent but found this impossible to do. You have my contact details mobile and land line ...if you cannot confirm that you can correct this error then please call me to discuss. I am thinking of leaving you not least of all because of appaling poor communication but also trying to have me accept a 26% uplift in monthly payments.

Please respond.............

Carley_S · Answer

Hi Pilotatsea66&nbsp;
Welcome to the Community Forums.&nbsp;
Sorry to hear of your concerns with your renewal deal not being as described.&nbsp;
Just to confirm, on all our packages, there will be an April price rise of £3.50 each April. Are these the incremental increases you're referring to? We do not offer deals where the packages would increase each month over 2 years.&nbsp;
Is it that the price of the monthly amount is wrong compared to what you agreed, or is it something to do with the discounts applied?&nbsp;

Pilotatsea66 · Answer

Please take a look at the contract that you have sent me which does not reflect what you have just said and the latest email that tells me that I will pay £11 more in the coming month than I have been payingvabd and advise me what is going on exactly???&nbsp;

Tom_W1 · Answer

Hi Pilotatsea66 thanks for your reply
We think it's better to PM you so we can take a closer look at what's ongoing, so please expect a PM from me to arrive shortly and respond directly when you can!Many thanks

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