New Contract

I believe you can either choose for a new re-contract to roll off the back of an existing minimum-term, or for it to kick in immediately.

The default is usually immediate.

Hi Lottie30,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear your new bundle started earlier than expected. The start date will have been confirmed at the point of sale and also stated on your contract confirmation documents. You won't be paying for anything extra, as anything that's overpaid will be backdated on the following bill.

Thanks,