New Contract
My contract is due to expire on 31st July and I have received a number of messages asking me to renew early / special offer etc etc.
I opened one of these messages a few days ago just to look at the offers and there was nothing there of interest to me. But, Shortly after that I received pre contract information as if I had accepted one of the offers.
I phoned immediately and was assured that I was still on my original contract but yesterday when I went into my online account it shows my contract started on 5th May and my phone service no longer had anytime calls. I phoned immediately and was told that I was still on my original contract even though looking at it online I wasn’t.
Can someone please pick this one up so I can PM and get this clarified please.
Thank you