Forum Discussion

Maz69's avatar
Maz69
Joining in
6 months ago

New contract sent to old email

Hi, I renewed my contract online the contract was sent to an old email address I no longer use also the contract has not appeared in my account. The renewal date was 12/10/2024

6 Replies

Sort By
  • scrd01's avatar
    scrd01
    Dialled in
    6 months ago

    so was mine even tho on our account settings it was showing the new one

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      6 months ago

      Hey scrd01 Thanks for reaching out to us on here. 👋🏽

      I can see you're in a private chat with one of my colleagues.
      Please raise this issue with them and they will be able to assist on the matter.

      Kind regards,
      Ilyas.

      • Octoplog's avatar
        Octoplog
        Just joined
        6 months ago

        Hello

        I have exactly the same problem as Maz69. The email on my contract is [removed], but my bills go to [removed] Please advise me how to change the email on my contract. Thank you.

        [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Hey Maz69 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

    I'm sorry to hear about the issues with the contract email you are facing. 😢
    I will assist you on this and send you a private message.

    Kind regards,
    Ilyas.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Thanks for speaking with us today Maz69 👋🏽

    I'm glad to have assisted you on this and get this sorted,
    If you need anything else, reach out to us and we'll assist where we can.

    Kind regards,
    Ilyas.