shelleyfollows
2 years agoJoining in
New contract sent to old email
Hello,
I updated my email address for my Virgin Media account - both login and contact details and this shows on my profile a couple of months ago.
However, today I made an upgrade to my package and new contract/agreement was sent, but appear to have gone to my old email address rather than the new one.
My bills etc go to my new account so not sure why the contract has been sent to the old one. I can't even see the old email showing on my profile anymore. How can I check this to make sure its removed & get the new agreement resent?
Any help would be appreciated.