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MarkLyden's avatar
MarkLyden
Joining in
30 days ago

New contract sent to old email address

I've just renewed my plan, and the contract has been sent to an email address that was deleted a very long time ago!

This seems to be a common problem, as there are lot of posts about this, and I understand I need to create a private message, but don't know how to do so.

Can you please advise?

Many thanks

2 Replies

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    30 days ago

    Hi MarkLyden, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your contact email address isn't up to date. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    30 days ago

    Hi MarkLyden, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,