Forum Discussion

kwajimu's avatar
kwajimu
Joining in
3 months ago

New contract not starting

My contract was up and so I contacted customer services to get a new deal.

After a bit of chat, we got to a good deal for me at 51 a month and all the paperwork went through so all good.

I then get a notice saying my new payment is 95 a month. After 2 hours talking to various people and being fobbed off, they eventually said they could do me a deal for 56 a month! Err no give me what we had already agreed, surely not that hard.

After another hour with someone else they finally said they had sorted it. I got paperwork through again and they said they would monitor it to make sure it went through OK.

Guess what? Advance payment notice through today for the 95 a month contract.

Is there someone who I can speak to directly without it taking hours out of my day to get this sorted?

What are the chances of any sort of compensation for this s£%t show of customer service?

complaint
contract

2 Replies

  • kwajimu's avatar
    kwajimu
    Joining in
    3 months ago

    Apologies for any spelling mistakes. That's what get for typing with angry thumbs. 😉

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Kwajimu 👋 Welcome to the community forum! Thanks for joining and making your first post. 

      Sorry to hear about your experience trying to change package, and then the issues faced in getting this resolved. 

      We will need to take a closer look at the account to investigate what's happened, help get a complaint raised with a formal record of your feedback, and then take any appropriate actions to get this resolved for you. 

      I will send you a PM to get a few details and offer further support. Please keep an eye on your Inbox 📩 in the top right corner of the page, and we can return to this public thread with another update when possible. 

      Thanks for your patience and co-operation in the meantime! 🌞