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Cubemaster's avatar
Cubemaster
Tuning in
1 year ago

New contract I did not ask for

Hello,

I logged into my virgin media yesterday to look at an offer you had for me. I was not interested and was actually looking at how I cancel my services as I do not use the phone or the TV.

However , my Mrs informed me today that I have an email stating I have signed up to a new 18 month contract. How is this the case as I didn't confirm anything?

In short I wish to cancel the new contract. Can you help?

Cheers 

Dave 

1 Reply

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  • Vikki_M's avatar
    Vikki_M
    Forum Team (Retired)
    1 year ago

    Hi Cubemaster

    Thanks for your post and welcome to our community. 

    We're sorry to hear there's been an issue with the new contract being accepted in error.

    I'd be happy to look into this for you.

    I will send you a private message now.

    Please look out for the envelope in the top right of the page and pop back to me when you can.