Forum Discussion

PaulBBN's avatar
PaulBBN
Joining in
30 days ago

New Contract Emailed To Email Address No Longer In Use

I've just renewed my Virgin Media Contract. A couple of years ago I changed my email address and updated my Virgin Media Account with this. All my bills and other relevant emails from Virgin Media still get sent to the correct email address, although my new contract for some reason has been sent to my old and now disused email address. I'm a bit worried in case other relevant emails regarding my new contract have also been sent to this address.

Does anyone know of a way to update the email address a contract is sent to?

 

1 Reply

Sort By
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    30 days ago

    Hello PaulBBN,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your new contract. I'd be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L