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ROBCALLY's avatar
ROBCALLY
Dialled in
7 hours ago

New Contract and cancelling

Yesterday I went on chat to discuss a new contract as mine was coming to the end and Sky had offered me a good deal so I thought to see what Virgin new contract would be they said everything would be the same as the old contract but a increased price and a 24 month contract so I agreed to the new contract, to remove all the hassle of changing supplier.

Then today when I had the new documents the Netflix plan was changed from Netflix standard to Netflix with adds so if I want to remove the adds as I had before I have to pay an extra £7.99 a month. I contacted virgin they said that was there new contract NOW but i was not told that before I agreed the new contract so i have now decided to go with Sky as you cannot trust Virgin.

I am still in the 14 days cancellation period as anybody cancelled with in this period and how to do it any help welcome.

Thanks in advance

 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 hours ago

    That Netflix trick has been a common complaint on here. VM like to blame it on Netflix, but of course it's VM who say it's unchanged until they are challenged. 

    If there isn't a link to cancel within the contract the safest way is by post. 

    CANCELLATION:
    Virgin Media,
    Sunderland,
    SR43 4AA

  • ROBCALLY's avatar
    ROBCALLY
    Dialled in
    6 hours ago

    Thanks just got off chat to retentions they don't want to know so its goodbye Virgin after all these years