I had my virgin home telephone disconnected in December and agreed a new broardband band deal for £35 a month. My first two payments were £72 and £105. I have asked virgin and there have said that the bills are correct. Pro rate charges. I'm not happy about this can someone please explain this to me
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Hi Bluekarl 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with extra charges. So that we can look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
