Forum Discussion

mac17's avatar
mac17
Joining in
29 days ago

New contract - billing

HI, im struggling to get any sense whatsoever out of virgin media. I've agreed a new contract on 08.01.2025 and been sent all new relevant contracts. Its now 17.02.2025 had web chats phones to no avail  or acknowledgement, sent a email to web chat virgin customer service person of contract.There overcharging me monthly ,double in January  ,nearly triple with new bill yesterday. Its so frustrating that nobody at virgin seems to listen or care,there customer service is atrocious, like i said, ive got a emailed contract  and nothing. Dont know what to do next,made numerous complaints  only to be put as null and fulfilled, i haven't even had a response. 

 

[Mod - title edited for clarity]

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    29 days ago

    Hi mac17 👋

    Welcome to our Community Forums and thanks for your post.

    I am sorry for the poor experience.

    What have our team advised?

    Did you receive the CIS/CSS documents?

    • mac17's avatar
      mac17
      Joining in
      29 days ago

      Hi,ive had no help whatsoever, made complaint nothing. Yes I have a contract number ,emailed new contract 

  • mac17's avatar
    mac17
    Joining in
    29 days ago

    Hi Ayisha

    Yes virgin emailed me a contract on the 8th,spoke to someone when they 1st took to much money ,he told me it would be upto 14days to get sorted that was around middle of January 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      28 days ago

      Thanks for the update mac17, we would Ned to bring you into a private message to discuss and look into this. Please have the documents ready should we need to see them, look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina