New Contact not showing in my Virgin Media Account

Yes I did the same although it appears I was more successfull than thee.  I started my contract on the same day (which might make a difference)?  Don't know.

The first email I received (whilst on the phone) were the 'pre-contract' documents which I looked over and verbally agreed to going to 'contract'.  These pre-contracts were sent at 0823 on Tuesday 13th.  The VM renentions staff member confirmed that this was activated for my account and detailed the first 2 payments going forward from September.  Too late to change the August payment going out on Thursday 15th although I now see a credit already created on my account catering for 'cheaper' charges as my new contract going forward sees me paying less than I was up until 12th August.  The contract document itself detailing the start date (13th August) was emailed to me on the same day a few hours later at 1107 (just under 3 hours later).  It attached a copy of the eContract and a copy of the T&C all with the correct information replicating the pre-contract docs with the added inclusion of the start and finish dates of my new contract (the subject header was 'Thanks for Making Those Changes' and the banner showed 'All Sorted, Take a sec to review your new package' ).

During yesterday the same eContract was uploaded to my online account so my re-contract appears to have gone smoothly.

If you have the eContract attached to this email I suspect you can relax as I have done, but chase VM if the same contract does not appear on your account by the weekend?  

Hi Tobytyler77 👋

Welcome to our Community Forums and thanks for your post.

I am sorry to hear your new contract hasn't come into effect today as intended.

I'll pop you a PM 📩 now so we can take a closer look into this.

Speak soon!

Thanks for the update Tobytyler77 

We're glad the new contract is now showing on your account 🙂

If you need help with anything else, do let us know.