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JimmyD103's avatar
JimmyD103
Settling in
3 days ago

New account signup, VMO2 ID reg issues

Install yesterday, tried to login to VM app to manage my account and In stuck in a doom loop!!

Registered email, Virgin o2 app and constantly asking me to link my VM ID to the VMo2 ID, i confirm and it says email doesn’t match! it ruddy well does.

I do forgot email option, enter account details and the resultant email says: [object,object] 

What a total crock of **bleep**. 

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 days ago

    Hello JimmyD103,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account access.

    Have you tried to use the 'verify in another way option for your account?

    Kind Regards,

    Steven_L