Forum Discussion

Rubyshoes's avatar
Rubyshoes
Joining in
11 months ago

Netflix issues after moving house

I moved my virgin service when moving which meant they technically cancelled my service and restarted it after moving. I always had Netflix included but since the move it won’t log in and says my Netflix subscription is on hold. How to I re activate this?

  • Hi Rubyshoes, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    What stage of the log-in process are you able to get up to? Also, when you sign in to your My Virgin Media account here, is there a Netflix activation button showing on the first page you reach?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Rubyshoes's avatar
      Rubyshoes
      Joining in

      Hi,

      no I can’t see the Netflix activation link. 

      Emma 

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi Rubyshoes, thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

        Regards,
        Daniel