I had my account hacked two weeks ago I managed to delete the profiles as no pin and logged out on virgin box but today I was hacked but now profiles have pins. Spoke to virgin told me it will be 10 days to be rectified so asked if netflix can be removed from package then reinstated so can reset account!! But I was told I would have to pay £20 extra on top as I still 5 months of current contract. Complete joke and I was told virgin are fully aware so much for keeping my details safe also I had notifications in my emails whoever hackers are trying to get into other apps I use even weirdly my nextdoor which I found strange
Hi Nitehawk77 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your Netflix account, have you changed your password and ensured that you have selected the option to log out of all devices, or you can manage devices on your account and boot off all devices and start from scratch? this would be the better option rather than choosing a pin on profiles.
Should you need further assistance we can look into this further via private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
The account that took over my main profile and changed my netflix email they set there account but put in pin so I could delete account. I contacted netflix customer service they gave me cheat to go into menu so I could see the account email set up and pin they added but despite that I couldn't delete there account off my netflix I even deactivated my account and set another through netflix yet when I go to virgin media then hackers account is still there. I am not happy virgin compromised my data now this in the hands off hacker to the they have got in to other apps I use. But Virgin aren't holding any responsibility despite it's a open secret netflix via virgin has been hacked on so many occasions. Virgin offer firewalls and internet protection yet can't protect customers data. All I am is told a virgin tech team will contact me In 10 days to talk over issue it's not good enough. If I knew 7 months down line from changing to virgin from sky would cause my data being hacked I would have stayed at sky 8 years as customer I never once had anything compromised. Sorry isn't good enough, any reads this forum stay away from virgin ongoing issue past year plus but customers not aware until it actually happens to them, also don't buy netflix as a bundle as it will be harder to cancel just add as add on
