Forum Discussion

rob610's avatar
rob610
Joining in
2 years ago

Netflix account hacked – help!

I have seen similar stories on the boards but my Netflix account I have with Virgin TV was hacked and is appearing with Spanish user names. I obviously cannot access Netflix itself. Virgin Media don't seem to be able to solve the problem and I am going round and round in circles. It is pretty infuriating since I am paying for Netflix as part of my package and now cannot access it. Thinking of cancelling my contract altogether.

  • roy247's avatar
    roy247
    Superstar
    2 years ago

    Hi rob610,

    I think your best bet would be to contact Netflix, their support should recognise your Virgin account login details.

     

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi rob610, 

    Thanks for your post and welcome to the community.

    Sorry to hear that you're Netflix account has been compromised, regarding this matter as advised by roy247 we'd advise to get in touch with Netflix to sort this matter.

    Regards,

  • rob610's avatar
    rob610
    Joining in
    2 years ago

    Thanks all, this is now sorted. If it happens to anyone else, suggest contacting Virgin to let them know but Netflix actually fixed the issue quite quickly. The latter were very efficient and no wait time when you call them. I was waiting 30-40mins to speak to someone at Virgin Media. For goodness sake, sort it out.

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      2 years ago

      Hi rob610,

      Thank you for the update, glad to hear you were able to get a resolution Via Netflix, apologies again for any inconvenience caused, if you need any further help, please do not hesitate to reach back out.

      Regards

      Paul.