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flirsty's avatar
flirsty
Joining in
2 years ago

Netflix account changed from standard to premium

Hi All

been trying to speak to CS but gave up waiting

Received my bill today and for some reason i have been billed for netflix. Upon investigating in my account etc i have found that the account has changed from the standard plan to netflix premium - not sure how??

It took me ages to find the netflix option under "my account" (even had to google it to see where it was) so i know its not something i have changed but why has this changed from the standard plan to the premium which i have been charged for?

How do i go about getting a refund as this was not requested? it might only be £8.17, but with the hike of 8.8% plus everything else going up £8.17 is £8.17 that i did not authorise

Thanks

4 Replies

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there flirsty 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    We are so sorry to hear that you have faced an issue with your bill and Netflix, can I just confirm, is there supposed to be a standard account linked to your bill or no account at all?

    • flirsty's avatar
      flirsty
      Joining in
      2 years ago

      Hi Ashleigh_C

      Yes, i had netflix standard included in my package and has been ok since the upgrade but for some reason the lastest bill i have been charged for netflix premium but i never changed any settings

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi flirsty 

        Thanks for coming back to us. 

        I'll send you a PM now to assist further.