Forum Discussion

waqarlbutt's avatar
waqarlbutt
Joining in
8 months ago

Netflex Subscription Scam

I have been charged again for the NETFLEX services which I have never subscribed. I dont know the email address which shows up on the website. Its just a random email address with random letters. I did complaint to virgin media over the phone before and after been charged twice they deleted the service but never give me any refund. And now it happen again! I don't know what to do. Its shame that being 10 years with virgin media I am thinking of cancelling virgin media as I knew they don't have any solution or they might not intereted to help.  

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    8 months ago

    If you do a search on the forum for Netflix you will see lots of similar posts related to scam subscriptions. 

    The VM forum team should hopefully be able to help you. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    8 months ago

    Hi there waqarlbutt 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with an unexpected Netflix account, I'd be more than happy to take a look into this for you via a private message.

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.