Forum Discussion

Anonymous's avatar
Anonymous
11 months ago

MyVM online account registration

Hello, could I get some help please? I’m exhausted with this issue - I have had WhatsApp chats with customer service every day for the last week, and I’m fed up of going round in circles.

No problem accessing my virgin media until I moved house recently. I took out a new contract and services installed on 10th Apr. Now I cannot sign in to MVM with my previous email address / password, nor can I register with any new email address or password combination. I don’t know where to turn now with this.

Please help!

  • Martin_N's avatar
    Martin_N
    Forum Team
    11 months ago

    Hi Nick26,

    Thank you for your post and welcome to the community. 

    I'm very sorry for the issues you've had with this. We can certainly take a look into this. 

    I will private message you now to confirm your details. 

    ^Martin

  • Anonymous's avatar
    Anonymous
    11 months ago

    Well I thought I was going to get some help, but after giving my security details, it’s gone silent. I’ve sent a formal complaint in to Virgin Media about this issue, which, judging by the numerous complaints from other customers is something they are unable to resolve. I understand there will be some coverage about these dreadful service levels and the costs that people are incurring as a result.
    Personally, I’ve never had to deal with a company with such shockingly poor customer service. Something must be done about this. My issue alone has taken hours over the last couple of weeks, talking to various people in customer services, and we’re no further forward. I have been lied to, and that’s something I won’t accept.