Forum Discussion

THR1LLHAU5's avatar
THR1LLHAU5
Joining in
11 months ago

MyVM online account registration (multiple issues)

I'm facing the same issue, when I click the activation link for my account it tells me the link has expired. When I request a another activation email nothing arrives. 

  • THR1LLHAU5's avatar
    THR1LLHAU5
    Joining in
    11 months ago

    Like many others I can't verify my My Virgin Media account. I got a verification link to my email which was immediately 'expired' when I clicked it. I requested another email multiple and nothing has arrived. 

     

    Can you please help verify my account, I need to access support urgently as I'm a new customer who's kit has arrived but is not working. 

     

    Thanks,

    Nathan 

    • Lee_R's avatar
      Lee_R
      Forum Team
      11 months ago

      Hi THR1LLHAU5 thanks for posting and welcome to our community.

      Sorry to hear that you've been unable to complete the registration of your online account.  And sorry for any inconvenience this may be causing you. Sorry to hear also, that your kit is not working.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

      Regards

      Lee_R