Forum Discussion

DantesGambit's avatar
DantesGambit
Joining in
2 years ago

My Virginmedia still shows old address/account after moving house

I recently moved house and called the moving team to take my virgin services with me. when I log in to my account it had the old account number and address not the new one. If I try and register the new account number it tells me it's already registered to the email address that is displaying the old address. I spoke to customer support and they told me I need to delete the account and sign up again but the instructions to delete the account don't take me to anything that says delete.

I'm at my wits end that I can't check my account status. See bills. Change websafe etc....

 

Any advice welcome at this point

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi DantesGambit,

    Thanks for your post and welcome to the community.

    Sorry to hear that your MyVM details are still showing the old address. so we can rectify this please expect a PM from myself.

    The message will appear within the envelope icon.

    Regards,