'/my-virgin-media' site stuck on a loading loop

Tried on 3 browsers, private and normal mode, and the official app. I want to switch off child protection but when I try to log in to My Virgin Media account, the site gets stuck on a loading loop for over 30s before crashing and displaying a 'Oops! We’re sorry this page

isn’t loading' sign. It's rather frustrating, as it seems like this is an issue that has been happening to other customers for years and Virgin isn't doing anything to fix it. I'd like to get some help soon, since this is rather blocking.